Privacy Policy — 77cz

1 Introduction

This Privacy Policy ("Policy") is issued by 77cz ("Platform", "we", "us", "our"), the operator of the online sports betting and casino platform accessible at https://77cz.cam. This Policy applies to all users ("User", "you", "your") who access or use the Platform, including registered account holders and visitors.

77cz is committed to protecting the privacy and personal data of all users. This Policy describes what personal data we collect, why we collect it, how it is used and stored, with whom it may be shared, and what rights you have in relation to your personal data.

This Policy should be read alongside the Terms & Conditions and the Responsible Gambling Policy. In the event of any conflict between this Policy and those documents in relation to data privacy matters, this Policy shall take precedence.

This Policy applies to all personal data processing activities carried out by 77cz, whether conducted through the website, mobile interface or any other communication channel associated with the Platform. It does not apply to third-party websites, services or platforms that may be linked from the Platform.

2 Definitions

3 Data Controller

77cz acts as the Data Controller in respect of the personal data collected through this Platform. As Data Controller, 77cz determines the purposes for which personal data is collected and the means by which it is processed.

Where 77cz engages third-party service providers to process personal data on its behalf (such as payment processors, identity verification providers or customer support platforms), those parties act as Data Processors and are bound by contractual data processing agreements that restrict their use of your data to the purposes specified by 77cz.

For data-related enquiries, requests or complaints, please use the contact channels set out in Section 17 of this Policy.

4 Data We Collect

77cz collects personal data across several categories, depending on how you interact with the Platform:

4.1 Registration Data

• Full legal name;
• Date of birth (to verify age eligibility);
• Residential address, including city and country (relevant for users in cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar);
• Email address and contact telephone number;
• Username and encrypted password.

4.2 Identity Verification (KYC) Data

• Copy or photograph of a valid government-issued photo identity document (e.g., Pakistani CNIC or valid passport);
• Proof of residential address (e.g., utility bill or bank statement);
• Selfie or liveness verification image;
• Source of funds documentation where required under AML procedures.

4.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates and payment method references;
• Payment method identifiers (e.g., partial card numbers, mobile wallet reference numbers). Full payment card numbers are not stored by 77cz — these are handled directly by the payment processor;
• Currency type and conversion records where applicable.

4.4 Betting & Gaming Activity Data

• Wager history, game history, odds and outcomes;
• Active bonus status, wagering requirement progress and promotional eligibility records;
• Responsible gambling settings and self-exclusion history.

4.5 Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, browser type and version;
• Session duration, page views and navigation patterns within the Platform;
• Cookie identifiers and similar tracking data (see Section 11).

4.6 Communications Data

• Records of support interactions via Live Chat, Help Centre submissions or email correspondence with [email protected];
• Feedback, complaints and dispute records.

5 How We Collect Your Data

77cz collects personal data through the following means:

• Direct submission: Data you provide voluntarily when registering an account, completing KYC, making a deposit or withdrawal, or contacting customer support;
• Automated collection: Technical data collected automatically when you visit or interact with the Platform, including through cookies, server logs and analytics tools;
• Third-party providers: Data received from identity verification services, payment processors and fraud detection providers as part of the KYC and AML screening processes;
• Public sources: Where permitted by applicable law, data that is publicly available and relevant to AML or fraud screening obligations.

6 Legal Basis for Processing

77cz processes personal data on the following legal bases, as applicable to each processing activity:

7 How We Use Your Data

77cz uses collected personal data for the following purposes:

• Account management: Creating and administering your registered account, processing login sessions, and maintaining account records;
• Identity and age verification: Verifying that you are who you claim to be and that you meet the minimum age requirement of 18 years or the higher minimum required under the applicable license jurisdiction;
• Transaction processing: Facilitating deposits, withdrawals and currency management. Payment references may include methods familiar to Pakistani users — such as Easypaisa, JazzCash, Raast, or bank transfers via HBL, UBL, Meezan Bank or Bank Alfalah — where available in the cashier. These providers are referenced for operational context only and do not imply their endorsement of gambling;
• Fraud prevention and AML compliance: Monitoring transactions and account activity for suspicious patterns, conducting AML screening, and fulfilling obligations under applicable financial crime regulations;
• Responsible gambling: Monitoring betting patterns and applying account restrictions in accordance with responsible gambling tools set by the user or required under Platform policy;
• Customer support: Responding to queries, resolving disputes and processing complaints submitted via Live Chat, Help Centre or email;
• Legal and regulatory compliance: Meeting obligations under applicable law, court orders or regulatory instructions, including the retention of records for specified periods;
• Platform improvement: Analysing usage data in aggregate to improve Platform functionality, user experience and content relevance;
• Marketing communications: Sending promotional communications where you have provided consent to receive them. You may opt out of marketing communications at any time through your account settings or by contacting support.

8 Data Sharing & Disclosure

77cz does not sell, rent or trade your personal data to third-party marketers or advertisers. Personal data is shared with third parties only in the following circumstances:

• Service providers acting as Data Processors: Third-party providers engaged to deliver services on 77cz's behalf, including payment processing, identity verification, fraud screening, cloud hosting and customer support platforms. These providers process data solely under documented instructions from 77cz;
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory instruction, 77cz may disclose personal data to competent authorities without prior notice to the User;
• AML and fraud prevention agencies: Disclosure to licensed screening databases or fraud prevention services where required as part of AML compliance obligations;
• Corporate transactions: In the event of a merger, acquisition, restructuring or sale of assets, personal data held by 77cz may be transferred to a successor entity, subject to equivalent data protection obligations;
• With your consent: In any other circumstance where you have provided explicit prior consent to a specific data sharing activity.

9 International Data Transfers

77cz operates an online platform that may involve the storage and processing of personal data on servers located in jurisdictions outside Pakistan. Where personal data is transferred internationally, 77cz applies appropriate safeguards to ensure that your data receives a level of protection consistent with the principles set out in this Policy.

Such safeguards may include the use of standard contractual clauses, binding corporate rules or equivalent approved transfer mechanisms, as applicable under the law of the jurisdiction in which 77cz is incorporated.

By using the Platform and providing your personal data, you acknowledge that your data may be transferred to and processed in countries other than Pakistan. 77cz takes reasonable steps to ensure that such transfers are conducted securely and that receiving entities provide appropriate protections for personal data.

10 Data Retention

77cz retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for the duration required under applicable legal or regulatory obligations, whichever is longer.

Specific retention periods include the following general guidelines:

• Account data: Retained for the duration of your account relationship with 77cz, and for a minimum period after account closure as required under applicable AML and regulatory obligations;
• KYC documentation: Retained for a minimum period following account closure in accordance with the operator's regulatory requirements. The exact period depends on the jurisdiction in which the Platform is licensed;
• Transaction records: Financial transaction records are retained for a minimum period as required under applicable financial crime and record-keeping regulations;
• Support and communications records: Retained for a reasonable period to facilitate dispute resolution and service quality review;
• Marketing consent records: Retained for the period of the consent and for a reasonable period after withdrawal of consent to evidence compliance.

When retention periods expire and there is no longer a legitimate basis for retaining data, personal data is securely deleted or anonymised in accordance with 77cz's data disposal procedures.

11 Cookies & Tracking Technologies

77cz uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device by your browser when you visit the Platform.

The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies, security tokens and load-balancing cookies. These cannot be disabled without impairing Platform functionality;
• Functional cookies: Used to remember your preferences such as language settings, display preferences and previously entered information to improve usability;
• Analytics cookies: Used in aggregate and anonymised form to understand how users navigate the Platform, which pages are visited most frequently, and where technical issues may be occurring. This helps us improve the Platform over time;
• Marketing cookies: Used to track engagement with promotional content and to limit the frequency of promotional messages. These are only used where you have given consent.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. Strictly necessary cookies cannot be disabled via browser settings without impairing your ability to use the Platform.

12 Your Data Rights

Depending on the data protection laws applicable to your location, you may have some or all of the following rights in relation to your personal data held by 77cz. Requests should be submitted through the contact channels described in Section 17.

13 Children's Privacy

The 77cz Platform is strictly restricted to adults. You must be at least 18 years of age — or the higher minimum age required under the operator's license jurisdiction — to register and use any feature of the Platform. This applies to all users, including those in Pakistan.

77cz does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person who does not meet the minimum age requirement, that account will be immediately suspended, any balance will be reviewed in accordance with applicable procedures, and the personal data will be scheduled for deletion in accordance with our data retention and erasure procedures.

If you are a parent or guardian and believe that a minor has registered an account on the Platform, please contact us immediately through the channels described in Section 17.

14 Security Measures

77cz implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the Platform is encrypted in transit using industry-standard SSL/TLS protocols;
• Access controls: Personal data is accessible only to authorised personnel who require it to fulfil their specific role, subject to role-based access restrictions;
• Two-factor authentication: Available for account login to reduce the risk of unauthorised account access;
• Password security: Account passwords are stored in hashed form using cryptographic techniques — plain-text passwords are never stored;
• Incident response: 77cz maintains procedures for detecting, investigating and responding to data security incidents. Where a breach occurs that poses a risk to Users, affected parties will be notified in accordance with applicable obligations.

15 Third-Party Links & Services

The 77cz Platform may reference or feature content from third-party game providers, payment processors or other service partners. Where the Platform includes any reference to external services, 77cz is not responsible for the privacy practices of those third parties.

This Privacy Policy applies exclusively to data collected and processed by 77cz through the Platform. Any personal data you provide directly to a third-party service (for example, a payment processor during a transaction) is governed by that third party's own privacy policy, not this one.

Users are encouraged to review the privacy policies of any third-party services they engage with in connection with their use of the Platform.

16 Updates to This Policy

77cz reserves the right to update or amend this Privacy Policy at any time. The date of the most recent review will be displayed at the top of this page. Where changes are material — for example, where we introduce a new category of data processing or a new purpose for using your data — we will endeavour to notify you by a prominent notice on the Platform or by email to your registered address.

Your continued use of the Platform following the publication of a revised Policy constitutes your acknowledgement of the updated terms. If you do not agree with any material change to this Policy, you should cease using the Platform and may request account closure through the support channels described below.

We recommend that you review this page periodically to stay informed of how we handle your personal data.

17 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 12, please contact 77cz through the following channels:

• Live Chat: Available within your registered account dashboard — the fastest channel for most queries;
• Help Centre: Accessible from within your account — contains self-service guidance on account, payment and privacy-related topics;
• Email: [email protected] — for privacy-specific requests including data access, rectification or erasure requests. This email address is provided as plain text only and is not a clickable link. Please allow up to 30 days for a response to data rights requests, and up to 72 business hours for general support queries.

When submitting a data rights request by email, please include your registered username, a description of your request, and confirmation of your identity to help us locate and verify your account record promptly.